Shipping policy

Thank you for choosing to shop with us! Below, we outline our shipping options and policies to ensure you have a seamless and satisfactory shopping experience.

Processing Time: Upon receiving your order, we strive to process it as quickly as possible. Our standard processing window is 3-5 business days. Please note that this processing time applies to all orders, regardless of the shipping option selected.

Shipping Options:

  1. US Shipping Option: For customers within the United States, we offer the following shipping option:

Standard Shipping: Estimated delivery time: 5-7 business days (after the processing window). Shipping Cost calculated at checkout. Free US shipping on orders over $75. 

  1. International Shipping Option: For customers outside the United States, we offer the following international shipping option:

International Standard Shipping: Estimated delivery time: 10-15 business days (after the processing window). Shipping Cost: calculated at checkout. 

Please Note:

  • All shipping times are estimates and may vary depending on factors beyond our control, such as customs delays or local postal service efficiency.

  • Business days exclude weekends and major holidays.

  • We are not responsible for any customs duties, taxes, or additional fees that may be imposed by your country's customs authorities. Any such fees are the responsibility of the customer.

  • Once your order is shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

  • In the event of unforeseen circumstances or delays in shipping, we will do our best to notify you promptly.

  • If you require expedited shipping or have any specific shipping preferences, please contact our customer support team before placing your order to discuss the available options and any potential additional costs.

  • We strive to ensure your package arrives in excellent condition. However, if your order arrives damaged or incomplete, please contact our customer support team within 48 hours of delivery for assistance.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team at info@lanastenner.com.

Thank you for choosing Graham and Goat Studio for your shopping needs. We value your business and look forward to serving you!